🛒 Orders & Products

Q: Do the lamps come fully assembled?
Most of our lamps require minimal assembly. Detailed instructions are included with each product.​

Q: Are bulbs included with the lamps?
Product pages specify whether bulbs are included. If not, we provide information on the compatible bulb type.​

Q: Can I modify or cancel my order after placing it?
We process orders quickly. If you need to make changes, contact us at info@notiontech.io within 12 hours of placing your order.​

Q: Do you offer bulk discounts?
For large orders, please reach out to info@notiontech.io to discuss potential discounts.​

🚚 Shipping & Delivery

Q: Where do you ship?
We offer worldwide shipping. Delivery times and shipping costs vary by location.

Q: How long does shipping take?
Estimated delivery times:

  • USA & Europe: 7–15 business days
  • Other regions: 10–20 business

Q: How can I track my order?
Once your order ships, you’ll receive a tracking link via email.​

Q: What if my package is delayed?
Occasionally, delays occur due to customs or carrier issues. If your order hasn’t arrived within the estimated time, contact us at info@notiontech.io.​

💳 Payments & Security

Q: What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.​

Q: Is my payment information secure?
Absolutely. Our website uses SSL encryption to protect your data.​

Q: Will I be charged customs fees?
International orders may be subject to customs duties or taxes. These fees are the responsibility of the customer.​

🔄 Returns & Refunds

Q: What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging.​

Q: How do I initiate a return?
Contact us at info@notiontech.io with your order number and reason for return. We’ll provide return instructions.​

Q: Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or damaged.​

Q: When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.​

📦 Product Information

Q: Are the lamps compatible with my country’s voltage?
Our lamps are designed for standard voltages. Please check product specifications or contact us for compatibility information.​

Q: Can I use LED bulbs with your lamps?
Yes, most of our lamps are compatible with LED bulbs. Refer to the product details for specific requirements.​

Q: Do you offer warranties?
We stand by the quality of our products. If you experience issues, contact us at info@notiontech.io.​

📞 Contact & Support

Q: How can I reach customer support?
Email us at info@notiontech.io. We aim to respond within 24 hours.​

Q: Do you have a physical store?
No, we operate exclusively online to offer you the best prices and selection.​

Q: Can I collaborate with your brand?
We’re open to partnerships. Reach out to info@notiontech.io with your proposal.​