We want you to love your Solemie experience. If something’s not right, we’ve got your back.

🕒 Return Window

You have 15 days from the date of delivery to request a return or refund. After 15 days, unfortunately, we can’t offer a full refund or exchange.

✅ Eligibility

To qualify for a return:

  • Item must be unused and in original condition
  • Must include original packaging
  • Proof of purchase (receipt or order number) is required

Please do not send your item back to the manufacturer.

🚫 Non-Returnable Items

  • Gift cards
  • Downloadable products
  • Intimate or sanitary items
  • Hazardous materials or flammable liquids
  • Custom or personalized items
  • Sale items (marked down products)

💳 Refund Process

  1. We’ll notify you once we receive and inspect your return.
  2. If approved, your refund will be processed to your original payment method.
  3. It may take several days depending on your bank or card issuer.

🕵️‍♀️ Missing Refunds?

  • Double check your bank account
  • Contact your card provider
  • Then contact your bank
    Still no luck? Email us at info@notiontech.io and we’ll help.

🔁 Exchanges

We only replace items that arrived damaged or defective. Email us at info@notiontech.io with your order details, and we’ll guide you.

🎁 Gifts

If you received an item as a gift and it’s eligible for return, we can offer you store credit once the item is received.

📦 Shipping Returns

To initiate a return, contact us at info@notiontech.io. We’ll provide the correct return address based on your location and the item ordered.

Please do not send items back without contacting us first — returns sent without authorization may not be accepted.

💬 Still Have Questions?

Reach out anytime: info@notiontech.io

We respond quickly and we’re here to make it right. Your peace of mind means everything.